Working with filters

Create filters

Once you have connected your account to your support desk and added first users you can start reviewing the tickets. So let’s create some basic filters to get you off to a good start.

Navigate to “Review tickets” , open the filter pane and hit “+” to create a new filter.

All filters are automatically created as “Public”  which means they can be seen by all managers and reviewers in your Qualitista team.

If you want to make a “Private” filter, just untick the box in front of the filter name.

You can create filters specific to agents, tags, review status, time frame, etc. Basically any field you have in Zendesk. See more tips on which filter to create here.

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